Let's work through it together.
Need help with a return, a damaged delivery or a change to your order? Start with the order details, and our team will explain the next steps.
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Product and order assistance
1. Contact our team
Send your order number, checkout email and the item or issue you need help with.
2. Review the next steps
We will review your request and provide the instructions that apply to your order.
3. Follow the instructions
Keep the packaging and wait for return instructions before sending anything back.
Before requesting a return
Contact us before sending a product back. Eligibility and instructions depend on the order status, the product condition, the reason for the request and the terms that apply to the purchase. We will confirm the return instructions, including the address and any shipping arrangements, for your specific order.
Damaged, incorrect or missing items
Tell us which item is affected and keep the packaging while the request is reviewed. Photos of the outer parcel, shipping label, product and any visible damage can help us understand the issue. For a missing part, include the product model and the parts you received.
Cancellations or changes
Contact our team promptly if you need to cancel an order or change the address, quantity or selected option. The available options depend on whether processing or shipping has already started. A requested change is not confirmed until our team has reviewed it.
Refunds
Where a refund is accepted or required, we will explain the applicable steps. Refunds are handled through the original payment process where available. The time until the amount appears in your account depends on the payment provider. See our Terms of Service for the terms that apply to orders.